Customer terms of service
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy statement).
All Travel 2 Journey services are owned and operated by Travel 2 Journey Tickets Pvt. Ltd. These terms and conditions are a binding legal agreement between the customers and Travel 2 Journey regarding your use of the services made available. Unauthorized access, distribution, reproduction, copying, retransmission, publication, sale, exploitation (commercial or otherwise), or any other form of transfer of any portion of the website, application or other services, including but not limited to all content, services, digital products, tools or products, is hereby expressly prohibited and can lead to legal action. Travel 2 Journey is a service that sends e-tickets to you via SMS/email if a bus, airline, hotel, or cinema company has enabled online access and partnered with our platform. Travel 2 Journey is not responsible for any loss, refunds or any other damages in case of cancellation or other such circumstances other than the policies of our service providers as Travel 2 Journey is a ticketing platform that is only responsible for issuing tickets. Travel 2 Journey is not responsible for any delay or booking cancellation on behalf of a service provider on the platform.
Mode of Payment
Currently, Travel 2 Journey supports 5 types of payment methods listed below:
- Easypaisa Mobile account
- Easypaisa Shop
- Jazz Cash Mobile account
- Jazz Cash Shop
- Credit/Debit Cards
- Bank Transfer
- NiFT E-Pay
Note that if you pay with a credit/debit card, Travel 2 Journey can request you to provide photo identification and masked card details which is a requirement from the State Bank of Pakistan.
Refund Policy
Airlines
All customers are required to check with their respective airline operator for details regarding ticket cancellation before departure, any modifications in ticket prices, and in case of missing a flight. All such details are mentioned on the purchased ticket.
Permitted Use
Our website and application are for your personal and non-commercial use only. All information is protected by copyrights, trademarks, and applicable laws. Unless otherwise agreed to in writing by Travel 2 Journey, you agree that you will not use the website or application, or duplicate, download, publish, modify, or otherwise distribute or use any material in the for any purpose, except for your personal, non-commercial use. You also agree that you will not link to any page on the website other than the home page (for example, “deep linking”), without Travel 2 Journey’s prior written consent. Use of the website or applications or any materials or content for any commercial or other unauthorized purpose is prohibited.
Services Offered
Travel 2 Journey provides travel-related services, including flight bookings, hotel reservations, travel packages, and visa assistance. All services are subject to availability and may change without prior notice.
Services Offered
Travel 2 Journey provides travel-related services, including flight bookings, hotel reservations, travel packages, and visa assistance. All services are subject to availability and may change without prior notice.
User Responsibilities
You must be at least 18 years old to use our services.
You agree to provide accurate and complete information during the booking process.
You are responsible for ensuring compliance with travel regulations, including passports, visas, and health requirements.
Booking & Payments
All bookings require full or partial payment at the time of confirmation.
Prices are subject to change without notice until full payment is received.
Payments must be made using the accepted payment methods listed on our website.
Cancellations & Refunds
Cancellation policies vary based on the type of booking (flights, hotels, packages, etc.).
Refunds, if applicable, will be processed as per our refund policy, which may include deductions for service fees.
Travel 2 Journey is not responsible for third-party cancellation policies (airlines, hotels, etc.).
Changes & Modifications
Changes to bookings are subject to availability and additional fees.
We reserve the right to modify or replace these Terms at any time. Continued use of our services constitutes acceptance of any changes.
Liability Disclaimer
Travel 2 Journey acts as an intermediary between travelers and service providers (airlines, hotels, etc.). We are not responsible for service disruptions, cancellations, or delays caused by third parties.
We are not liable for any loss, injury, damage, or expenses incurred due to unforeseen circumstances, including natural disasters, political instability, or airline failures.
Intellectual Property
All content on our website, including text, images, and logos, is the property of Travel 2 Journey and may not be used without permission.
Governing Law
These Terms and Conditions are governed by the laws of [Insert Country]. Any disputes shall be resolved in the courts of [Insert Jurisdiction].
Contact Information
For any inquiries or concerns regarding these terms, please contact us at:
📧 Email: reservation@travel2journey.com
📞 Phone: [Insert Contact Number]
📍 Address: [Insert Company Address]
